Social media is changing marketing, reshifting priorities. That’s clear in the spending trends: AdAge reports that 59% of survey respondents say they’ll spend more money on social media ads in the next 12 months, with social media advertising jumping to 27% from 22%. (The survey was conducted by Advertiser Perceptions.)
And it’s not just advertising: CMOs say they plan to increase their social media budgets to 10.8% in the next 12 months from current levels of 7.4%, according to the latest CMO Survey from Duke University’s Fuqua School of Business.
But social media marketing is different from traditional marketing, and a key reason is that it requires content – good, quality content that helps readers solve problems or understand issues. This is vastly different than traditional marketing, which relies on pithy and memorable campaign slogans.
This is why content marketing is the hot, new buzz word for marketers. There’s a lot of information available about how to create content that grabs the attention of your audience. (The Content Marketing Institute is an excellent resource.) But what does it mean for the structure of the marketing department as we know it?
Content marketing is going to require marketing heads to rethink the composition of their staff, the skill sets that are required, and the tools that they use. What’s a better place to look for a model than the newsroom, which has a strong track record of producing informative content? And by newsroom, I envision a hybrid of TV, print, magazine and online, with a dash of customer service thrown in.
▪ Hire an Editor in Chief. Eventually, CMOs will take on this role. But as the marketing newsroom evolves – along with the skill set of the CMO – the most important hire may be a former journalist or editor who understands editorial calendars, assignments, and most importantly, determining the editorial focus based on what’s important to the readers.
▪ Producers. Content is not one-dimensional. It can’t be merely words on a screen. It needs animation, images, video, audio, and graphics. Like TV producers, they have full creative responsibilities, making decisions about everything that appears in the final version, from script to spokesman.
▪ Writers. Tasked with researching and writing stories, posts, scripts, and status updates, in line with the editorial focus.
Community managers already do some of this, in addition to managing the company’s responses to questions from fans and followers. Perhaps this role will morph into the modern day equivalent of the editorial page editor.
I’ll be writing more about the marketing department of the future – the tools it will need and the skillsets of its employees – over the next few days. Stop back and let me know what you think – and how you are thinking about reorganizing your marketing staff to meet social media marketing challenges.